Lesson #1 for Social Media Marketing: Don’t be the dupe

I just read Ryan McNutt’s blog (New Media Officer for Dalhousie University) with a post about misleading Facebook groups; ones set up by marketing companies to capitalize on the “Class of 20XX” propensity for students to connect and discuss their upcoming university adventure.

Read it.

Lessons to be learned? First of all, protect your brand. That means sometimes you have to call in the lawyers — and when other parties are pretending to be you, it’s most likely lawyer time. And for the more insidious of marketing companies, always remember that brand authenticity toes a razor-thin line.  Social media vehicles offer unprecedented access, but also wing-melting proximity to screw it up. As Stractical has said before and will say again, the hallows of public relations lie in locating credibility. When you play the dupe, you desecrate your audience’s trust.

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